“Visited multiple retail outlets across Punjab and Haryana, engaging with dealers and DO teams to drive excellence in retail marketing. Emphasised the teams to leverage Non-Fuel Retailing and adopt modern retail practices to stay ahead in a competitive market. Interacted with customer attendants, appreciating their dedication and service. Confident that our collective efforts will further improve the customer experience and fuel sustained growth. At Swaran Filling Station, Khajurla, explored the integrated NFR facilities, including a Quick Service Restaurant (QSR) and a dedicated customer lounge with an archive display on the ‘Journey of IndianOil.’ Appreciated this synergy of convenience and engagement, setting a benchmark for customer-centric retailing.” - A S Sahney, Chairman, IndianOil #IndianOil #FuellingGrowth #EnergyOfIndia #IndianOil #FuellingGrowth #EnergyOfIndia